Robertson Tackle
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we canโt offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the lure breaks, please describe conditions under how the lure broke!
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you havenโt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youโve done all of this and you still have not received your refund yet, please contact us at bowriverblog@gmail.com
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bowriverblog@gmail.com and send your item to: (5101-755 Copperpond Blvd Calgary, AB T2Z 4R2)
Shipping returns
To return your product, you should mail your product to: 5101-755 Copperpond Blvd Calgary, AB T2Z 4R2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at bowriverblog@gmail.com for questions related to refunds and returns.
Need Help?
Send all questions or concerns to bowriverblog@gmail.com
Thank you,
Mike Robertson
5101-755 Copperpond Blvd, Calgary, Alberta, Canada
1-403-921-6998
bowriverblog@gmail.com
